Warranty

If it suddenly happened that the product purchased from us did not fit, you have the option:

• Return it within 30 days
• Exchange for another within 90 days

According to the Law of Ukraine on the Protection of Consumer Rights, the buyer has 14 days to exchange and return the product. But we understand that sometimes it takes more than two weeks to understand how suitable this or that item in your life is. After all, repairs quite often take longer than planned in advance. We care about our customers and that’s why we offer 30 days for returns and 90 days for exchanges!

What you need to do in order to return the product directly to the store:

• call us and notify us that you are going to bring the product for return;
• write a return application by hand (you can download an application template for returning goods in good or bad condition, as well as a suitable sample for good or bad goods);
• bring the receipt from our store that you received with your purchase;
• bring the device (purchased product) in its commercial form, that is, not broken, without scratches, traces of installation, and also with undamaged packaging. Goods that have been used and/or have not retained their consumer qualities are not subject to return (except for warranty cases).

What needs to be done in order to return the goods by Nova Poshta (Justin, Meest Express):

• call us and warn that you are going to send the goods and get the right address;
• write a return application by hand (you can download an application template for returning goods in good or bad condition, as well as a suitable sample for good or bad goods);
• deposit the check from our store that you received with your purchase;
• send the device (purchased product) in its commercial form, i.e., not broken, without scratches, traces of installation, as well as with undamaged packaging. Goods that have been used and/or have not retained their consumer qualities are not subject to return (except for warranty cases).

Return of goods under warranty

• call us and warn that you are going to bring the product for warranty return;
• familiarize yourself with the warranty card, because each manufacturer (importer) has its own peculiarities in the procedure for confirming a warranty case. If you have any questions during the familiarization process, our specialists will be happy to help and advise;
• contact the service center of the manufacturer (importer) to confirm the fact of the factory defect and the lack of possibility to repair the product;
• write an application for refund or warranty replacement by hand (you can download the application template for returning the product in proper and improper condition, as well as the appropriate sample for the proper or improper condition of the product);
• bring the receipt from our store received at the time of purchase;
• bring the warranty card;
• provide a certificate from the manufacturer’s (importer’s) service center stating that the product is subject to warranty exchange.